FAQ - FREQUENTLY ASKED QUESTIONS
Have a question? Most likely the answer can be found here in our handy-dandy FAQ page!
Simply choose a topic and read below the tabs for answers to your most frequently asked questions!
If you still have questions, please contact us here.
To unzip files in Windows
- Open File Explorer and find the zipped folder.
- To unzip the entire folder, right-click to select Extract All, and then follow the instructions.
To unzip files in Mac
- To unzip a single file or folder, double-click the zipped folder to open it. Then, drag or copy the item from the zipped folder to a new location.
- Unzip (expand) a compressed item: Double-click the .zip file.
- The unzipped item appears in the same folder as the .zip file. If you want to, you can delete the .zip file.
Note: If you can’t open the .zip file, make sure you have enough space on your Mac for the unzipped item. If you received the .zip file from someone else, there might be a problem with the file. Ask them to zip the file again and resend it.
After placing the order, an order confirmation email (with download link) is automatically sent to the email address you provided. Please check your spam folder!
For urgent matters, you can chat with us if we are available online. If not, please submit an inquiry on our “Contact Us” page. We will get back to you as soon as we can.
